Refund and Returns Policy

Shipment is currently provided via USPS and USPS International.

All sales with Ms. Marie’s Coffee Blend are final. 

Customer Service Policy:

Our staff will:

– act in a professional manner and be polite at all times

– be in uniform if working on our system, unless carrying out a planned


– deal with your enquiry promptly and explain if an immediate answer

is not available

– listen to your views and suggestions

– provide you with advice on our facilities and service


Any information gathered or held on our customers will be stored securely and

will not be shared or sold onto any third party.


You can contact Ms. Marie’s Coffee Blend by:

– phoning 704-380-0723 Monday through Friday

– by visiting or our parent company Marievine at

– emailing:

Our key performance target is to reply to 95% of all formal complaints and contacts

received by letter within ten working days and email complaints and contacts

within five working days.

Access to information

Information about our organization and the services available can be seen on our

Website at

Consultation and feedback

Consultation is important to us and we plan to carry out regular customer surveys

mystery shopper exercises to gather feedback on our services