Shipment is currently provided via USPS and USPS International.
All sales with Ms. Marie’s Coffee Blend are final.
Customer Service Policy:
Our staff will:
– act in a professional manner and be polite at all times
– be in uniform if working on our system, unless carrying out a planned
exercise
– deal with your enquiry promptly and explain if an immediate answer
is not available
– listen to your views and suggestions
– provide you with advice on our facilities and service
Confidentiality
Any information gathered or held on our customers will be stored securely and
will not be shared or sold onto any third party.
Communication
You can contact Ms. Marie’s Coffee Blend by:
– phoning 704-380-0723 Monday through Friday
– by visiting msmariescoffeeblend.com or our parent company Marievine at marievine.com
– emailing: info@msmariescoffeeblend.com
Our key performance target is to reply to 95% of all formal complaints and contacts
received by letter within ten working days and email complaints and contacts
within five working days.
Access to information
Information about our organization and the services available can be seen on our
Website at https:msmariescoffeeblend.com
Consultation and feedback
Consultation is important to us and we plan to carry out regular customer surveys
mystery shopper exercises to gather feedback on our services